•
On time performance
•
Data integrity, system's
compliance
•
Phone response time
measured
•
Call's on hold length of time
•
Invoicing accuracy
•
Payables
Internal Audits
Our Key Performance Indicators (KPIs) are the metrics we use to measure our success in achieving our goals and delivering high-
quality services to our customers. The KPIs we track include:
1.
On-time performance: This refers to the percentage of shipments delivered on or before the agreed-upon delivery date. This is
a crucial measure of our ability to meet our customers' needs and provide reliable and efficient logistics services.
2.
Data integrity and system's compliance: This refers to the accuracy and completeness of the data we collect, process, and
store. We ensure that all data is consistent, up-to-date, and secure to maintain the reliability and trustworthiness of our systems.
3.
Phone response time: We measure the amount of time it takes for our customer service representatives to answer phone calls
from customers. We aim to provide prompt and efficient service, and this KPI helps us assess how well we are meeting this goal.
4.
Call's on hold length of time: This refers to the amount of time that customers spend on hold when they call our customer
service center. We aim to minimize this time and provide a positive customer experience.
5.
Invoicing accuracy: This measures the accuracy of the invoices we generate for our customers. We ensure that all invoices
accurately reflect the services we have provided, so our customers can trust that they are paying the correct amount.
6.
Payables: This refers to the payment processes and procedures we have in place to ensure that all bills are paid on time and in
full. We aim to maintain a good reputation as a responsible and reliable business partner.
•
Phone response time
measured
•
Call's on hold length of time
•
On time performance
•
Data integrity, system's
compliance
•
Invoicing accuracy
•
Payables
Internal Audits
Our Key Performance Indicators (KPIs) are the
metrics we use to measure our success in
achieving our goals and delivering high-quality
services to our customers. The KPIs we track
include:
1.
On-time performance: This refers to the
percentage of shipments delivered on or before
the agreed-upon delivery date. This is a crucial
measure of our ability to meet our customers'
needs and provide reliable and efficient logistics
services.
2.
Data integrity and system's compliance:
This refers to the accuracy and completeness of
the data we collect, process, and store. We
ensure that all data is consistent, up-to-date,
and secure to maintain the reliability and
trustworthiness of our systems.
3.
Phone response time: We measure the
amount of time it takes for our customer service
representatives to answer phone calls from
customers. We aim to provide prompt and
efficient service, and this KPI helps us assess
how well we are meeting this goal.
4.
Call's on hold length of time: This refers to
the amount of time that customers spend on
hold when they call our customer service center.
We aim to minimize this time and provide a
positive customer experience.
5.
Invoicing accuracy: This measures the
accuracy of the invoices we generate for our
customers. We ensure that all invoices
accurately reflect the services we have provided,
so our customers can trust that they are paying
the correct amount.
6.
Payables: This refers to the payment
processes and procedures we have in place to
ensure that all bills are paid on time and in full.
We aim to maintain a good reputation as a
responsible and reliable business partner.